FreeTel(tm) BUG REPORT FORM
===========================

Please let us know of any bugs or problems you are having.  By doing so,
not only can we help solve your particular problem, but we can create
improvements for future versions of the product.

Please use this form when you are submitting bugs or reporting problems.
Please provide as complete information as you can.  If you do not know
or are unsure of an answer, leave it blank or place a question mark
next to your answer.  Please send the completed form to:


    by e-mail:  ftbugs@freetelco.com

    by mail:    FreeTel Communications, Inc.
		Technical Support Department
		540 N. Santa Cruz Ave., Suite 290
		Los Gatos, CA  95030



CONTACT INFORMATION
===================

Your Name:  __________________________________

e-mail Address:  _____________________________

Phone number:   ______________________________

Zip Code:       ______________________________


INFORMATION ABOUT YOUR COMPUTER AND SETUP
=========================================


CPU:    [ ] P6, [ ] Pentium, [ ] 486DX2, [ ] 486DX, [ ] 486SX, [ ] 386
	[ ] Other: _________________

CPU CLOCK SPEED (MHz):

	[ ] 33, [ ] 60, [ ] 66, [ ] 75, [ ] 90, [ ] 100, [ ] 133 [ ] 150
	[ ] Other:  ________________

HOW MUCH MEMORY (RAM) DOES THE COMPUTER HAVE:

	[ ] 2 MB, [ ] 4 MB, [ ] 6 MB, [ ] 8 MB, [ ] 12 MB, [ ] 16 MB
	[ ] Other:  ________________

WHAT WINDOWS OPERATING SYSTEM ARE YOU RUNNING

	[ ] Windows 3.1,                       [ ] Windows 3.11
	[ ] Windows for Worgroups 3.11,        [ ] Windows 95
	[ ] Other: _________________

WHAT TCP/IP (WINSOCK) STACK ARE YOU USING

	[ ] Trumpet Winsock, Version: _________
	[ ] NetManage Chamelean, Version: ________
	[ ] Netcom (Netcruiser) Socket Interface, Version: _______
	[ ] Microsoft TCP/IP stack for Windows for Workgroups, ver: _______
	[ ] Microsoft Windows 95 built-in TCP/IP stack
	[ ] Netscape Navigator Personal-Edition Dialer
	[ ] GNNconnect (GNN Dialer)
	[ ] Other: _________________

WHAT TYPE OF INTERNET LINK ARE YOU USING

	[ ] dial-up PPP
	[ ] dial-up SLIP or CSLIP
	[ ] UNIX host account using TIA to simulate PPP/SLIP connection
	[ ] ISDN connection
	[ ] dedicated connection (e.g., leased line)
	[ ] Other: _________________

WHO IS YOUR INTERNET SERVICE PROVIDER (ISP)

	[ ] Netcom                    [ ] Performance Systems, Inc.
	[ ] CRL                       [ ] AimNet
	[ ] CompuServe                [ ] AOL
	[ ] MSN                       [ ] Prodigy
	[ ] GNN
	[ ] Other national provider:  _____________________________
	[ ] Other local provider:  ________________________________
	[ ] University Campus:    _________________________________

WHAT SPEED OF INTERNET CONNECTION ARE YOU USING (MODEM or OTHER)

	[ ] 9600 baud modem,          [ ] 14,400 baud modem
	[ ] 28,800 baud modem,        [ ] 56K bps ISDN line
	[ ] 64K bps ISDN line,        [ ] 128K bps dual ISDN line
	[ ] T1 connection,            [ ] 10Mbps (ethernet) connection
	[ ] Other: _________________

IF YOU ARE USING AN *EXTERNAL* MODEM, DOES YOUR SERIAL INTERFACE HAVE
A 16550 CHIP (HIGH-SPEED SERIAL UART):

	[ ] Yes,   [ ] No,   [ ] Not applicable,  [ ] Don't know

WHAT SOUND CARD ARE YOU USING

	[ ] Sound Blaster 16,         [ ] Sound Blaster Pro
	[ ] Sound Blaster (8 bit only version)
	[ ] Sound Blaster AWE32       [ ] Sound Blaster Vibra 16
	[ ] Other full-duplex:  ____________________
	[ ] Other half-duplex:  ____________________
	[ ] 2nd card used to acheive full-duplex:  _________________
	[ ] No sound card is installed (keyboard only).

WHAT SOUND DRIVER ARE YOU USING

	[ ] Internal full-duplex driver for Sound Blaster 16
	[ ] Sound driver that came with the sound card.
	[ ] Full-duplex sound driver previously downloaded from
	    the Internet.



PLEASE DESCRIBE THE PROBLEM          FreeTel Version #:  ______________
===========================


BRIEFLY DESCRIBE THE PROBLEM:













HOW WOULD YOU CLASSIFY THE PROBLEM:

	[ ] Visual defect
	[ ] Incorrect functionality
	[ ] Generates ASSERT fault message
	[ ] Generages GP (General Protection) fault message
	[ ] Causes Windows to Hang or slow down
	[ ] Completely locks up machine
	[ ] Reboots machine without warning
	[ ] Choppiness or frequent dropouts in sound quality

HOW CONSISTENT IS THE PROBLEM

	[ ] I've seen it happen only once
	[ ] I've seen it a couple of times, but it is intermittent and
	    very difficult to reproduce
	[ ] I've been able to consistently re-create the problem
	    several times

WHAT STEPS DID YOU PERFORM TO CAUSE THE PROBLEM TO HAPPEN?









IF YOU EXPERIENCED CHOPPINESS OR FREQUENT DROPOUTS IN THE SOUND QUALITY,
PLEASE INDICATE:

  - The approximate time of day and time zone when you experienced this 
    problem.

  
  
  - Whether or not you were running or starting other applications in the
    background.



  - Whether the problem was reduced with the "BOOSTER" Feature



  - Optional:  The name of the person you were speaking with over FreeTel.
	       Please obtain the permission of the other party before you
	       give this information to us.





ANY OTHER HELPFUL INFORMATION?